Refund policy

We want you to love your skin - and your experience with Lollana.

If something's not right, we've made our returns process simple and stress-free.

60 Day Guarantee

You have 60 days from the date of delivery to request a return or refun.d.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with a photo of the issue.

We'll send a replacement or issue a full refund - no questions asked.

Change of Mind

Due to hygiene reasons, we can only accept returns on unused and unopened products in their original packaging.

Return shipping costs are the responsibility of the customer.

Used Products / Skin Reactions

We understand that skincare is personal. If you experience irritation or are unhappy with your results, please reach out to us.

While we cannot accept returns of used products for hygiene reasons, we may offer a partial refund or store credit on a case by case basis.

Refund

Once your return is received and inspected, we'll notify you of your refund status. Approved refunds will be processed back to your original payment method within 5 - 10 working business days.

Shipping Costs

Original shipping costs are non-refundable unless the item is faulty or incorrect.

How to start a return

Please email us at support@lollanaskincare.com with your order number and reason for return.

We'll guide you through the next steps.

Our Promise

At Lollana, we're committed to helping you feel confident in your skin. If something isn't right we'll always do our best to make it right.